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Per CSU policy, including Executive Order 1111, the CSU must make its programs, services, and activities accessible to students, faculty, staff, and members of the public with disabilities. This includes, but is not limited to, multimedia programs and services as well as multimedia materials.

“Multimedia” includes any combination of text, audio, still images, animation, or video regardless of delivery system (for example, YouTube or other streaming platforms, Canvas course sites, PowerPoint recordings, and campus websites). This means that video presentations with audio must be captioned. Captions (or subtitles) must be visible for any time-based multimedia presentation (for example, a movie, video, or animation).

High priority

• An accommodation is requested by a student, employee, or member of the public who requires captioning and the request is verified by the appropriate campus office (for example, Accessibility Services, Human Resources, or an equal opportunity office).
• The multimedia will be presented multiple times and/or over an extended period of time (for example, used in a course for more than one term, reused in new courses, or used in revised segments of existing courses).
• Multimedia appears on a public-facing web page (for example, commencement or other streamed or recorded events, news and marketing videos, informational videos). This includes social media and other non-university-hosted sites that are officially associated with Â鶹´«Ã½ÉçÇøÈë¿Ú departments, units, or services.

Other prioritization considerations

• Purchased multimedia should be delivered in a captioned state. If not, captioning will be done once appropriate rights have been acquired. This applies to uncaptioned purchased media and online videos belonging to other owners (for example, YouTube) that may be used in a class or on a website. The employee or department is responsible for securing permission from the copyright holder/content owner or acquiring updated or alternate material with captions.
• Archived materials should be captioned upon request. Frequently requested materials should be proactively captioned.
• Captioning is a lower priority if lecture capture is used to post a lecture that is a review of a face-to-face class, will only be available for one term, and you have verified that there is no accommodation request.
• If captioning is required for one term only, the quality must still be clear enough to allow equivalent access (for example, the ability to infer the meaning of whole sentences). At this time, auto-generated captions (such as YouTube’s automatic captions) are not acceptable on their own due to the tendency for errors, unless they are reviewed and corrected by the content owner.