Service Response
This page is under construction.
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After submission, each Work Request is evaluated by FD&O to confirm the appropriate response, determine priority, and route the request to the appropriate service area.
If additional information is needed, or if the request requires a different process, the requestor will receive follow-up communication through Work Control.
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FD&O reviews and prioritizes Work Requests based on the nature of the reported condition, its urgency, and its impact on safety, University operations, and the use of campus facilities. Priorities are assigned by FD&O using the criteria below.
Target response times indicate when FD&O will respond to a reported condition and should not be interpreted as guaranteed completion times. Actual completion may depend on the nature and complexity of the work, availability of materials, access to the affected area, and other scheduling or coordination requirements.
Emergency
Target Response: [TBD]
Conditions requiring immediate response due to an imminent threat to life safety, significant risk of property damage, or failure of a critical building of campus system.
Examples may include major flooding or active water leaks, electrical hazards, loss of critical utilities, or other conditions requiring immediate action.
Critical
Target Response: [TBD]
Conditions that significantly affect University operations, regulatory compliance, instruction, residential habitability, or the safe and effective use of a facility but do not present the immediate emergency conditions associated with Priority 1.
Examples may include significant building-system failures, loss of essential services to an occupied area, or conditions substantially affecting the normal use of a facility.
Time-Sensitive
Target Response: [TBD]
Conditions that meaningfully affect normal use or operations and warrant near-term attention but do not require an immediate or critical response.
Examples may include HVAC comfort issues, partial lighting failures in instructional or residential spaces, or non-critical equipment or building-system problems that interfere with normal use.
Routine
Target Response: [TBD]
Normal Maintenance and repair needs with minimal immediate impact on the use of a space or University operations.
Examples may include minor repairs, cosmetic issues, and other maintenance needs that can be addressed through normal scheduling.
Planned Work
Target Response: [TBD]
Work that is scheduled in advance based on known needs, established maintenance schedules, project requirements, event dates, or other planned activities. This category may include preventive and cyclical maintenance, project work, event support, and other services requiring advance coordination.
Priority 5 reflects the planned nature of the work rather than its relative importance.
Scheduling: Based on the established event date, project schedule, maintenance cycle, or other applicable timeline.
FD&O provides core maintenance and operational services as part of its responsibility for University facilities. Other customer-requested services may be considered non-core and may require funding from the requesting department.
Learn more about Core & Non-Core Services -->