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The FD&O Custodial Services team maintains clean, safe, healthy, and welcoming environments throughout University facilities through routine cleaning schedules established for each building. These schedules help ensure that classrooms, offices, restrooms, common areas, and other campus spaces receive regular service while also allowing the team to provide specialized cleaning and event support that contribute to the daily operation of the University.

Primary Services & Responsibilities

• Routine cleaning of classrooms, offices, common areas, and other University spaces
• Restroom cleaning, sanitizing, restocking, and related service
• Floor care, including carpet cleaning, floor refinishing, and specialized floor maintenance
• Trash, recycling, and compost collection
• Response to spills and other custodial-related concerns
• Special and seasonal deep-cleaning activities
• Custodial support for campus events and special activities
• Coordination and support for major University events, including Commencement
• Emergency custodial response associated with leaks, flooding, and other facility-related incidents

Planned & Specialized Cleaning

In addition to routine daily service, Custodial Services performs scheduled and specialized cleaning activities based on facility needs, campus schedules, events, and other operational requirements.

Need Custodial Service?

Custodial concerns and special cleaning needs should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, routed appropriately.

For urgent Facilities conditions requiring immediate response, customers should follow FD&O's established emergency and after-hours service procedures.

Submit a Work Request -->

The FD&O Electrical team maintains the electrical systems and distribution infrastructure that provide power throughout University facilities. From building electrical systems and lighting to high-voltage campus power distribution and emergency systems, the team supports the safe and reliable operation of the University's buildings, infrastructure, and critical equipment.

Primary Services & Responsibilities

• High-voltage electrical distribution systems and related campus infrastructure
• Building electrical systems, panels, circuits, switches, outlets, and associated equipment
• interior and exterior lighting, including parking lot and pathway lighting
• Troubleshooting electrical outages, equipment failures, and other electrical problems
• Electrical systems supporting building and mechanical equipment
• Emergency and standby electrical systems
• Electrical safety testing and inspections

Planned & Preventive Maintenance

The Electrical team performs scheduled inspections, testing, and preventive maintenance of campus electrical systems and distribution to equipment to support system reliability, safety, and the long-term operation of University facilities.

Need Electrical Service?

Electrical maintenance and repair needs should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

The FD&O Engineering team operates and maintains the mechanical and control systems that provide heating, cooling, ventilation, refrigeration, and enbironmental control throughout University facilities. The team also supports emergency generators and related standby-power systems that help maintain critical building operations during power interruptions. Building Service Engineers, Air Conditioning/Refrigeration Mechanics, and building controls specialists work together to support indoor comfort, building performance, energy-efficient operation, emergency preparedness, and the reliable operation of campus facilities.

Primary Services & Responsibilities

• Heating, ventilation, and air-conditioning system operation, maintenance, and repair
• Boilers, chillers, cooling towers, pumps, and associated mechanical equipment
• Refrigeration systems and equipment
• Building automation and temperature-control systems
• Monitoring and adjustment of building operating schedules and system controls
• Troubleshooting controls, programming, and operating parameters associated with HVAC and building automation systems
• Troubleshooting heating, cooling, ventilation, airflow, and indoor comfort concerns
• Mechanical-system response and repair when equipment or building systems fail

Planned & Preventive Maintenance

The Engineering team performs scheduled inspections, servicing, testing, and preventive maintenance of HVAC, refrigeration, controls, pumps, motors, and related mechanical equipment to support system reliability, efficient operation, and the long-term performance of University facilities.

Need Engineering Service?

Heating, cooling, ventilation, refrigeration, controls, and other building mechanical-system concerns should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

The FD&O Grounds team maintains the University's landscaped and exterior environments, supporting campus safety, accessibility, appearance, sustainability, and the continued care of outdoor University assets. The team maintains landscapes, turf, irrigation systems, trees, and other exterior areas across University facilities and also provides grounds support for Athletics and other specialized campus needs.

Some Grounds responsibilities are performed directly by FD&O staff, while specialized services are supplemented through contracted providers where appropriate.

Primary Services & Responsibilities

• Landscape and hardscape maintenance
• Lawn and turf care
• Irrigation system maintenance and repair
• Tree care and related landscape maintenance
• Weed management and selected landscape pest-control applications
• General campus beautification and exterior upkeep
• Identification and correction of exterior trip hazards
• Minor concrete repairs
• Grounds support for athletic fields and Athletics-related facilities
• Support for campus events, projects, and special activities

Planned & Preventive Maintenance

The Grounds team performs scheduled and cyclical maintenance of landscapes, turf, irrigation systems, trees, and other exterior assets to support their long-term condition, appearance, and reliable operation.

Need Grounds Service?

Grounds, irrigation, landscaping, and related exterior-maintenance concerns should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

The FD&O Lock Shop maintains the locking, door-hardware, and access-control systems that help secure University buildings and spaces. The team supports both traditional mechanical locking systems and electronic access systems while maintaining the keying and access infrastructure used throughout campus.

Primary Services & Responsibilities

• Maintenance and repair of locks and door hardware
• Key cutting, re-keying, and maintenance of University key systems
• Electronic access-control system support
• Troubleshooting lock, door, and building-access problems
• Repair and maintenance of door closers and related access hardware
• Support for University keys and access credentials
• Maintenance of keying and access-control records

Planned & Preventive Maintenance

The Lock Shop performs ongoing inspection, maintenance, and repair of locks, door hardware, and access-control components to support reliable operation and building security.

Keys & Access Requests

Requests for new physical keys, BayCard access, key fobs, or changes to existing access are handled through the University's Key & Access Request process.

Keys & Access Request -->

Need Lock or Access-Hardware Service?

Broken locks, doors, card readers, door hardware, and other access-system problems should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

The FD&O Logistics team supports University operations through office and departmental moves, events, projects, and other activities that require physical relocation or setup support. The team coordinates the movement, setup, and disposition of furniture, equipment, and materials across campus.

Primary Services & Responsibilities

• Office and departmental moves
• Furniture relocation and setup
• Furniture inventory support
• Furniture removal and disposal
• Movement of equipment and materials
• Event setup and logistical support
• Electronic waste coordination
• Support for campus projects, renovations, and special activities

Planned & Coordinated Work

Many Logisitics activities require advance scheduling and coordination, particularly moves, events, furniture changes, and project-related work. Requests should describe the overall need so FD&O can determine the appropriate scope, sequencing, and coordination with other University departments or service areas when necessary.

Need Logistics Service?

Logistics, move, furniture, and related support needs should be submitted through the appropriate FD&O request process so the work can be reviewed, coordinated, and scheduled.

Request Facilities Service -->

The FD&O Paint Shop maintains and protects painted surfaces and finishes throughout University facilities and the campus environment. The team supports the appearance, preservation, and continued serviceability of buildings and exterior infrastructure through routine painting, finish maintenance, and planned renewal work.

Primary Services & Responsibilities

• Interior and exterior painting of University buildings and facilities
• Maintenance of painted surfaces in classrooms, offices, corridors, restrooms, and other campus spaces
• Preparation, repair, and refinishing of painted surfaces
• Graffiti removal and restoration of affected finishes
• Parking lot striping and pavement markings
• Street, roadway, and related exterior markings
• Support for campus projects, renovations, and facility improvements

Planned & Preventive Maintenance

The Paint Shop performs scheduled and cyclical painting and finish-maintenance work to help protect building surfaces, maintain campus appearance, and extend the useful life of University facilities and exterior improvements.

Need Painting Service?

Painting, finish-repair, and related maintenance needs should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

The FD&O Plumbing team maintains the water, drainage, and plumbing systems that serve University buildings and facilities. The team's responsibilities extend beyond individual fixtures to the broader systems that deliver, control, and remove water throughout campus, helping support reliable building operations, sanitation, and the University's water infrastructure.

Primary Services & Responsibilities

• Maintenance and repair of domestic hot and cold water systems
• Repair of leaking pipes, faucets, toilets, fixtures, and related plumbing equipment
• Drain and sewer-line maintenance and clearing
• Pumps, valves, piping, and associated water-system equipment
• Water heaters and domestic hot-water systems
• Inspection, testing, and maintenance of backflow-prevention equipment
• Storm drainage and related plumbing systems
• Response to water leaks and plumbing emergencies
• Swimming pool maintenance, inspection, and related plumbing and water-system support

Planned & Preventive Mainenance

The Plumbing team performs scheduled inspections, testing, and preventive maintenance of plumbing and water systems, pumps, valves, backflow-prevention devices, and related equipment to help maintain reliable service and identify conditions requiring repair or replacement.

Need Plumbing Service?

Plumbing maintenance and repair needs should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

The Strategic Maintenance and Response Team (SMART) provides general building repair, maintenance, and installation services throughout University facilities. The team delivers skilled, responsive support for a wide range of building conditions and finish-related needs, helping maintain safe, functional, and well-kept campus spaces.

Primary Services & Responsibilities

• General building repairs and minor installations
• Carpentry repairs and related building-maintenance work
• Repair and replacement of interior building finishes and components
• Installation and removal of pictures, displays, and other wall-mounted items
• Interior and exterior signange installation and maintenance
• Correction of interior trip hazards
• Ceiling tile and similar interior-finish repairs
• Support for multi-shop maintenance, improvement, and project work

Planned & Preventive Maintenance

SMART also supports scheduled and planned building-maintenance activities, including repair and replacement of aging or damaged building finishes and components as needs are identified.

Need SMART Service?

General building repair and maintenance needs should be submitted through the FD&O Work Request system so they can be evaluated, prioritized, and routed appropriately.

Submit a Work Request -->

FD&O Fleet & Automotive Services supports the maintenance, operation, and administration of University vehicles and selected equipment. The function includes both automotive maintenance and repair support and the ongoing management of the University's vehicle fleet.

Automotive services may be performed directly by FD&O or coordinated through outside service providers, depending on the nature of the work.

Automotive Services

• Preventive maintenance and routine vehicle servicing
• Mechanical repairs
• Vehicle inspections
• Towing coordination
• Maintenance support for selected equipment
• Support for vehicle and equipment readiness

Fleet Management

• Vehicle inventory and records management
• Vehicle purchasing and replacement planning
• Fuel management
• Vehicle registration
• Regulatory compliance
• Smog certification coordination
• Manufacturer recall coordination
• Vehicle lease administration
• Fleet documentation and related administrative support

Planned & Preventive Maintenance

Routine inspections, preventive maintenance, and scheduled servicing to help support vehicle reliability, safety, and continued availability for University operations.

Need Fleet or Automotive Service?

Vehicle maintenance, repair, and related fleet-service needs should be submitted through the appropriate FD&O process so the request can be reviewed, coordinated, and scheduled.

Request Facilities Service -->

FD&O provides pest-management services across University facilities, grounds, and other campus properties to help protect buildings, landscapes, and outdoor environments while supporting safe and sanitary campus conditions. Pest concerns are addressed through a combination of qualified FD&O personnel and specialized contracted service providers, depending on the type, location, and extent of the issue.

Primary Services & Responsibilities

• Inspection and assessment of reported pest conditions
• Insect, rodent, and other pest mitigation
• Response to wildlife and animal-related pest concerns
• Selected pesticide applications and pest treatments performed by qualified FD&O personnel
• Coordination of specialized pest-control services and contractors when required
• Follow-up and monitoring of pest-related conditions
• Coordination with Grounds and other FD&O service areas when pest conditions affect landscapes, buildings, or University property

Grounds & Landscape Pest Management

Certain pest-management activities are incorporated into Grounds operations, including weed management, selected insect and landscape treatments, and other exterior pest-mitigation activities associated with the care of University grounds.

Need Pest Management Service?

 Pest-related concerns should be submitted through the FD&O Work Request system so the condition can be evaluated and routed to the appropriate FD&O personnel or specialized service provider.

Submit a Work Request -->

Work Control & Administrative Services serves as a central point for customer service, Work Request administration, and coordination of Facilities services. The team assists members of the campus community with general Facilities inquiries, helps customers navigate FD&O processes, and provides administrative support that helps keep department operations moving.

The team also supports FD&O's internal operations through budget and financial administration, purchasing and procurement, and coordination with the department's shops and service areas.

Primary Services & Responsibilities

• Work Control & Work Request Administration - Reviews incoming Work Requests, follows up with requestors when additional information is needed, assigns priorities, and routes requests to the appropriate FD&O service area. Once assigned, the responsible shop assumes primary responsibility for scheduling and completing the work.
• Customer Service - Assists customers by phone and at the FD&O Front Office with general inquiries, guidance on Facilities processes, and questions related to submitted requests.
• Key Pickup - Serves as the customer pickup location for physical keys prepared and issued by the FD&O Lock Shop.
• Event Support Coordination - Coordinates FD&O resources requested for approved campus events through the University's 25Live event scheduling process and routes event-related service needs to the appropriate FD&O shops.
• Budget & Financial Administration - Supports departmental budgeting, financial administration, expenditure tracking, and other financial activities necessary to support FD&O operations.
• Purchasing & Procurement - Coordinates the purchase and procurement of materials, supplies, equipment, and contracted services required to support FD&O operations.

Customer Resources

• Submit a Work Request -->
• Key & Access Requests -->
• Planning an Event/25Live -->
• Contact FD&O -->

Need Facilities Service?

Maintenance and repair needs should begin with a Work Request so the request can be documented, evaluated, prioritized, and routed to the appropriate FD&O service area.

Submit a Work Request -->

[Content being developed by the Energy & Sustainability team.]

Anticipated areas include energy management, sustainability initiatives, Waste & Recycling, the Centralized Waste Program, regulatory information, carbon/emissions metrics, and related programs and resources.